Email log

The email log lists every email Marker CRM sends, one row per person: campaigns, sequence and automation emails, emails written to one contact, and confirmation emails. Open Logs; the Email tab is the first.

Use it to answer “did this person get that email?”, to see exactly what went out, and to send something again.

What is listed

The log shows emails in the date range at the top right, which starts at the last 30 days. Each row has:

• Contact — who it went to. Click it to open their record.
• Message — the subject.
• Source — what sent it, with a link to that campaign or automation, and its kind: Campaign, Automation, Direct (written to one contact) or System (such as a double opt-in confirmation).
• Status — see below. A failed or bounced email shows the reason under its status.
• Time — when it was sent.
• Engagement — how many times it was opened and clicked, or Unsubscribed. This column is hidden at first; turn it on with the column picker.

Search by name or address, choose a kind under Any source, or use the status pills to narrow the list.

Statuses

Status	Means
Queued	Waiting to go out: in the queue, scheduled, or paused with its campaign.
Sent	Your mailer accepted it.
Delivered	Your sending service confirmed it reached the inbox. Only shown when Bounce handling in Settings → Email defaults is connected to a service that reports deliveries.
Bounced	The receiving server rejected it.
Failed	It could not be sent. Hover over the reason to read it.
Cancelled	It was not sent because its campaign was cancelled.

A message that failed for a temporary reason is tried again later before it is marked Failed.

See what was sent

Click the eye icon (See what we sent) on a row. The email opens as that contact received it, with the same subject, content and merge tags, even if the campaign or automation has been edited since. Beside it you see its status, how many times it was opened, when it was first opened, and which Links clicked.

Queued emails have nothing to show yet.

Send it again

Click Send it again (the circular arrow) on a row, or select several rows and click Resend. The email is queued again to the same person.

It is only sent again to contacts who can still receive it. Someone who has since unsubscribed, or whose address is now suppressed, is skipped, and a queued email cannot be resent before it has gone.

Delete records

Select rows and use Delete in the bar that appears. The records are removed from the log and from each contact’s history, and their campaign’s report stops counting them — useful for clearing out test sends. Nothing is unsent. A campaign whose report has already been kept as a summary (see below) is not affected.

How long the log is kept

Emails are kept for the Email history period in Settings → Privacy and data: 30 days, 90 days, 1 year, 2 years (the default), 10 years or Forever. Each day, emails older than that are deleted with their opens and clicks. Before that happens, each campaign’s totals are saved, so campaign reports keep their numbers.

Note

Who opened and clicked a campaign goes with the deleted emails. That is what the setting is for: keeping less personal data for less time.